Duncan Aviation-Provo Now Open to Assist Operators
October 18, 2010
LINCOLN, NEB. — Duncan Aviation recently opened a maintenance facility in Provo, Utah, that is an Authorized Service Center for Bombardier Aerospace products. Following is a story of how that opening affected one customer.
When the pilots of Eagle Canyon Leasing flew their Challenger 600 to Provo, Utah, in early September, they knew they had an electrical issue with the aircraft. So they called Sid Hurst, the company's Director of Maintenance. Knowing Duncan Aviation had just opened a maintenance facility in Provo, Hurst called Duncan Aviation.
"It was a no-brainer," Hurst said, because he knew Duncan Aviation's Provo facility had technicians familiar with Bombardier products.
Duncan Aviation-Provo opened August 1 with a small team of just under 15 aviation experts to provide full airframe services, including major and minor hourly and calendar inspections. The facility is an Authorized Service Facility for Bombardier Learjet (all models), Challenger (300, 600 series) and Global (line) aircraft and offers line-level engine and avionics support.
Hurst called Brad Homeyer with Duncan Aviation's Service Sales in Lincoln and explained the problem. Jeff Schipper, the Project Manager at Provo, called him back shortly and got the work started.
"I was very pleased with the quick response we received," Hurst said. "They got the aircraft in quickly and they got the problem solved quickly." Technicians troubleshot the Challenger, found that the circuit breaker box assembly was malfunctioning, and replaced it. "We never missed a flight."
Hurst says the Duncan Aviation-Provo team has good Challenger experience and, just as technicians in Duncan Aviation's Lincoln and Battle Creek locations do, they used all the resources at their disposal, including technical representatives located at the other facilities, to repair the Challenger as efficiently as possible.
In addition to helping Hurst get his Challenger back in the air, Duncan Aviation-Provo technicians spent their first few weeks performing a handful of scheduled inspections on a variety of aircraft and helping a drop-in Learjet with a nose steering issue.
Duncan Aviation-Provo will soon begin the process of obtaining authorizations for the Embraer Phenom 100 and 300 and the Legacy.
For more information about Duncan Aviation-Provo, or to schedule work , please call:
|Huggett, Alan - Regional Manager, Northwest US - Provo, UT (PVU). Aviation professional since 1984.
Direct: +1 801.342.5518
|Lennemann, Brad - Airframe Service Sales Rep - Lincoln, NE (LNK). Aviation professional since 1986.
Airframes: Embraer, Gulfstream, Learjet
Direct: +1 402.479.4279
Duncan Aviation is an aircraft service provider supporting the aviation needs of government and business operators and other service providers. Services include major and minor airframe inspections and maintenance, engine services, major retrofits for cabin and cockpit systems in addition to full paint and interior services and aircraft sales and acquisitions. Duncan Aviation also has aircraft components solutions experts available 24/7/365 at 800.228.1836 or 402.475.4125 (international) who can handle any aircraft system problem with immediate exchanges, rotables, loaners or avionics/instrument/accessory/propeller repairs and overhauls. Complete service facilities are located in Lincoln, Neb., and Battle Creek, Mich. Additional locations include more than 20 satellite avionics facilities strategically located throughout the United States and a maintenance facility in Provo, Utah. For more information about any of Duncan Aviation's services, contact us at 402.475.2611 or 800.228.4277 or visit http://www.duncanaviation.aero.
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