Duncan Aviation Project Management Tool, myDuncan.aero, Makes Customer Communications Worldwide More Efficient

October 3, 2011

LINCOLN, NEB. — Operators from around the world can't say enough about Duncan Aviation's online project management tool, myDuncan.aero, and how helpful the system is at managing their aircraft maintenance and overhaul events at Duncan Aviation. myDuncan is designed in-house to streamline and organize information for Duncan Aviation customers. The process involves a minimum of paperwork and can be accessed anywhere an internet connection is available.

Duncan Aviation customer Greg Panzarella, Director of Aviation and Chief Pilot with Bob Evans Farms, Inc. recently used the system and says, "myDuncan.aero is intuitive, easy to navigate and eases the burden of reviewing a work order for accuracy."

Custom features such as email alerts, item updates and status icons indicate when new items have been posted or when messages are added. With paperless approvals, items are grouped, making it easier to manage lists. Customers can work through items at their own pace and comments allow customers to post questions and notify their project managers of decisions.

Panzarella has been to many different maintenance facilities both as a customer and in a consultancy role. "Hands down, Duncan Aviation has the easiest departure and invoicing process in the industry, due in no small part to the myDuncan.aero portal," he says.

Monte Reeves, Manager of Customer Service at Duncan Aviation, says the myDuncan tool has made a big difference in customer support. "myDuncan.aero allows our Project Managers to be in contact with customers, wherever they may be, by quickly providing them with the current status of their aircraft project. We take pride in the fact that we developed this tool in-house and, through the years, it has proven to be a big differentiator for our customers."

To learn more about Duncan Aviation and myDuncan.aero, visit www.myDuncan.aero or stop by Duncan Aviation Booth #C8127 at NBAA 2011 held Oct. 12-14 in Las Vegas. A video highlight of myDuncan features and more customer testimonials and stories are available on iPad® kiosks in the booth.  Please visit www.DuncanAviation.aero/nbaa for more information.  

Duncan Aviation provides premier aircraft services–delivered on time–for a wide variety of business aircraft at our facilities across the United States. Services include major and minor airframe inspections and maintenance, engine services, major retrofits for cabin and cockpit systems in addition to full paint and interior services and aircraft sales and acquisitions. Duncan Aviation also has aircraft components solutions experts available 24/7/365 at 800.228.1836 or 402.475.4125 (international) who can handle any aircraft system problem with immediate exchanges, rotables, loaners or avionics/instrument/accessory/propeller repairs and overhauls.

Complete aircraft service facilities are located in Lincoln, Neb., and Battle Creek, Mich. Additional locations include a maintenance facility in Provo, Utah, more than 20 satellite avionics shops and eight engine Rapid Response Team facilities strategically located throughout the United States.

For more information about any of Duncan Aviation's services, contact us at 402.475.2611 or 800.228.4277. Visit us on the web at www.DuncanAviation.aero.

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