During the first half of 2017, Duncan Aviation released three new enhancements to its exclusive web-based project management system, myDuncan.
Duncan Aviation customers are now able to review, compare and approve sales quotes via the myDuncan portal. They can ask questions and provide feedback as they compare revisions, and electronically approve an agreement. Although they will still need to print, sign, and send in a hard copy, this enhancement streamlines the quoting process by always having the latest quote or approved agreement available to both the customer and the sales team.
“It simplifies the quoting process between sales and the customer,” says Austin Chambers, Duncan Aviation Airframe Service Sales Rep in Battle Creek, Michigan. “They are able to request their own schedule, select a preferred location, and accept the agreement.”
The second feature added to myDuncan gives customers the ability to view project workflow schedules and history of approved work while monitoring their aircraft as it progresses through project milestones.
The final myDuncan feature added allows customers to view their invoices, waybills, and other documents online, as well as select the preferred method of delivery and frequency.
Since its launch in September 2006, myDuncan has continually evolved. “We have asked customers for their input and listened to their suggestions,” says Ryan DeVall, IT Project Manager with Duncan Aviation. “We are always seeking to improve the customer experience and make our communication with them more efficient.”
Through myDuncan, Duncan Aviation customers receive email alerts, job status reports and updates from their project managers with hour and cost estimates for all phases of the project. They are kept aware of items that need attention and approval and are able to view and comment on reports, photos, and electronic logbook entries.
myDuncan is available to all Duncan Aviation customers with aircraft onsite for airframe, avionics and engine projects. They can also manage their send-in repairs with Component Status Tracking. Nearly all customers opt in, transforming their computers and mobile devices into “virtual offices” to manage their aircraft projects whether they stay with their aircraft or not. And many travel back to their home base, able to take care of other business while keeping abreast of their project at Duncan Aviation.