LINCOLN, NEB — Duncan Aviation has extended customer service hours and added three new Component CARs (Customer Account Reps) to accommodate repair service calls after hours.
Crystal Osmera, Component CAR Team Leader, understands the value of having a service call answered by a live person instead of a recording. “We have customers located all across the United States. And they all want their component service needs met without having to leave a message and then wait for a callback.” Three new Customer Account Reps have been added to the team during the extended hours, with a fourth anticipated by the end of 2020.
Osmera admits the call volume in the evening can be low at times, but this opens up the opportunity for CARs to complete transactions already in progress. “We operate as a team and work together to provide seamless support to our customers no matter where they are located or when they call.”
2019 was a year of growth for Duncan Aviation’s Component Repair Services. And six months into 2020 with an international pandemic hasn’t slowed it down any. Many aircraft operators and parts brokers are taking advantage of this downtime to address essential maintenance to ensure the aircraft accessory and avionics components are flight-ready when flying resumes.
All component repair service calls to 1 800.562.6377 will be answered by a Duncan Aviation CAR between the hours of 7 a.m. – 7 p.m. Central Standard Time.
Summer Loaner Program
Now through the end of August, all recertification fees will be waived on a select number of units when they are sent in for repair to the Duncan Aviation Component Repair shop. Restrictions apply. Call for details.
To get more information about the free loaner program, call 1 800.562.6377, Option 2, and speak to a Duncan Aviation Component Customer Account Rep today.
Duncan Aviation is an aircraft service provider supporting the aviation needs of business aircraft operators, government agencies, and other aircraft service providers. Services include major and minor airframe inspections, engine maintenance, major retrofits for cabin and cockpit avionics systems, full paint and interior services, engineering and certification services, fabrication and manufacturing services, and preowned aircraft sales and acquisitions. Duncan Aviation also has international aircraft components solutions experts available 24/7/365 at +1 402.475.4125 who can handle any aircraft system problem with immediate exchanges, rotables, loaners or avionics/instrument/accessory repairs and overhauls. Complete service facilities are located in Battle Creek, Michigan; Lincoln, Nebraska; and Provo, Utah. We also have dozens of other facilities strategically located throughout the United States to provide customers with scheduled regional support and the quickest response possible to avionics, engine and airframe Aircraft On Ground (AOG) situations.
For more information about any of Duncan Aviation’s services, call +1 402.475.2611 or visit www.DuncanAviation.aero
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