LINCOLN, NEB. -- Duncan Aviation was recently recognized by Bombardier Aviation for its performance as a top authorized service facility in the support of Bombardier customers. Judged on a set of criteria that included quality, compliance, customer satisfaction and customer influence, Duncan Aviation’s Lincoln, Nebraska, facility was named the winner of the North American category of the 9th Annual Bombardier Authorized Service Facility Excellence Awards.
Bill Molloy, Vice President of Aftermarket Sales and Commercial Strategy, Bombardier Business Aircraft, and Jean-Christophe Gallagher, Vice President and General Manager of Customer Experience, Bombardier Business Aircraft, presented the award during the National Business Aviation Association’s (NBAA) Business Aviation Convention and Exhibition (BACE).
“These awards recognize the shared values between Bombardier and its authorized service facilities. We are committed to providing an exceptional customer experience to Bombardier operators,” Molloy said.
Duncan Aviation-Lincoln Chief Operating Officer Jeff Lake, Vice President of Service Sales Mike Minchow, and Vice President of Airframe Maintenance Kasey Harwick accepted the award.
“We have more than 200 team members dedicated to Bombardier products, with an average of 12 years of experience at Duncan Aviation,” Lake says. “Our team members are the reason Duncan Aviation is successful. We are proud of the services they provide and appreciative of the great support we receive from Bombardier. We have a long and strong relationship with Bombardier and continue to work together to provide the best service possible for operators of Bombardier business aircraft. We are proud to be recognized by Bombardier for our commitment to providing their aircraft operators with superior quality and performance and are thrilled that all of our full-service facilities have been recognized with this award over the years.”
Duncan Aviation is an aircraft service provider supporting the aviation needs of government and business operators and other service providers. Services include major and minor airframe inspections, engine maintenance, major retrofits for cabin and cockpit systems, full paint and interior services and preowned aircraft sales and acquisitions. Duncan Aviation also has international aircraft components solutions experts available 24/7/365 at +1 402.475.4125 who can handle any aircraft system problem with immediate exchanges, rotables, loaners or avionics/instrument/accessory repairs and overhauls. Complete service facilities are located in Lincoln, Neb., and Battle Creek, Mich. Additional locations include Provo, Utah, and more than 20 other facilities strategically located throughout the United States to provide customers with local support and the quickest response to avionics, engine and airframe Aircraft On Ground (AOG) situations.
For more information about any of Duncan Aviation’s services, call +1 402.475.2611 or visit www.DuncanAviation.aero
Duncan Aviation Announces Flight Department Leadership Changes