LINCOLN, NEB — Duncan Aviation recently received a new authorization from Rolls-Royce. This means that Duncan Aviation is approved for CorporateCare® and new engine warranty work on aircraft at all Duncan Aviation facilities and remote work locations. Duncan Aviation is authorized, trained and equipped to perform engine removals and installations, line level inspections, maintenance and repair, and service bulletins.
Now, Duncan Aviation representatives file warranty claims directly on behalf of its customers. This saves the customer the inconvenience of making a cash outlay and waiting for a reimbursement.
Rolls-Royce has recently developed an online tool for filing claims called the Authorized Service Center Business Toolkit. The toolkit gives direct access to the Rolls-Royce database for CorporateCare, new engine warranty and campaign programs, and eliminates the need to exchange spreadsheets and paperwork by email. Duncan Aviation representatives simply log onto the toolkit and enter a customer’s information to review the customer’s specific coverage and to create, update, and submit claims for CorporateCare and warranty items.
James Prater, Manager Engine Service, says, “I applaud Rolls-Royce for its online Business Toolkit. It is a simple, intuitive tool that provides for fluid dialogue between the service center and the OEM so that we can keep the project moving forward for the customer.”
In addition, Duncan Aviation is authorized for Nacelle Warranty, which covers items such as the thurst reverser, engine cowlings and inlet.
Duncan Aviation now has additional inventory and tooling to support the Rolls-Royce Tay, BR710 and AE3007A engine models. These engines are installed on Bombardier Global and Global Express aircraft, Gulfstream (GV, GVSP, GIV, G300, G350, G450, G400, G500, and G550 models) and Embraer Legacy 600/650 and Legacy 135BJ models.
Duncan Aviation is an aircraft service provider supporting the aviation needs of government and business operators and other service providers. Services include major and minor airframe inspections, engine maintenance, major retrofits for cabin and cockpit systems, full paint and interior services and preowned aircraft sales and acquisitions. Duncan Aviation also has international aircraft components solutions experts available 24/7/365 at +1 402.475.4125 who can handle any aircraft system problem with immediate exchanges, rotables, loaners or avionics/instrument/accessory repairs and overhauls. Complete service facilities are located in Lincoln, Neb., and Battle Creek, Mich. Additional locations include Provo, Utah, and more than 20 other facilities strategically located throughout the United States to provide customers with local support and the quickest response to avionics, engine and airframe Aircraft On Ground (AOG) situations.
For more information about any of Duncan Aviation’s services, call +1 402.475.2611 or visit www.DuncanAviation.aero