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«Spring 2008

SWAT: Inside the Special Weapons and Tactics of a Unique Team

S - Scan the aircraft interior for cosmetic imperfections.
- Write an immediate, on-the-spot quote.
A - Artistically clean, touch-up, dye, correct and install.
T - Turn out a beautifully improved interior that your passengers will appreciate.

SWAT Interior Specialist Herb Chupp adjusts cabinetry latches.


John Goward, SWAT Team Leader, reassembles a seat after welding the cracked frame.


SWAT Interior Specialist Tim Flanders finishes detail work after installing new step treads.

Interior Cosmetic Detailing
S.W.A.T., in military lingo stands for “special weapons and tactics.” In the Duncan Aviation Universe, it describes a special team putting their talents to work, addressing the most-requested cosmetic details in aircraft interiors.


Frequent customer requests led Duncan Aviation to create the SWAT service to ensure that the interior of every aircraft that comes to one of our facilities—even those scheduled for only maintenance or avionics installation—leaves looking better than when it arrived.

The Goal
The ultimate goal of both of these experienced and dedicated teams of interior specialists is to improve your aircraft with minor interior repairs.


Every aircraft that arrives at Duncan Aviation is subjected to an “Interior SWAT Team Analysis.” Offered without cost or obligation, this in-depth examination is conducted and items that can be corrected, cleaned, updated or otherwise improved to beautify the aircraft interior are identified. The inspection, combined with flight crew interviews, reveals specific areas the SWAT Team can improve while the aircraft is down.

On-the-spot quotes are created and, once approved, are incorporated into the existing scheduled work without extending downtime. The most common items addressed by the SWAT teams are: carpet cleaning, leather chair re-dye, re-webbing seat belts and cabinetry hardware adjustments. More extensive repairs and modifications also can be accomplished by the SWAT teams, with the full backing of the Duncan Aviation interior and engineering teams.

The Teams

The Battle Creek Interior SWAT Team is led by John Goward, a Duncan Aviation employee since 2000. The Lincoln Interior SWAT Team is led by Colby Ramsey, a Duncan Aviation employee since 1999. Both teams are chock-full of experienced interior specialists, master technicians and finish experts. They are extremely attentive to details and dedicated to working quickly and efficiently.

With nearly 100 years of combined experience working with aircraft interiors, they see the trouble spots before you can point them out, and they know how to make them disappear. Even if the trouble is something that is not visible but is a daily annoyance, like a stiff drawer or a latch that isn't working properly.

You can be confident that their quick interior scan will give you a comprehensive list of what needs attention and an accurate quote of what it will take to fix it during your downtime. And you always have the option to pick items a la carte, taking care of the most glaring items now and perhaps saving the rest for your next visit. Of course, we recommend taking care of all interior maintenance items during a single downtime, making repairs as quickly as possible before the problem becomes worse.

Tips and Tricks

The SWAT teams offer the following advice to keep your aircraft interior in top-notch condition:

  • Perform regular cleaning and conditioning of all leather
    and wood surfaces with approved products.
  • Avoid cleaning products that will cause a build up and give
    surfaces a cloudy appearance.
  • Clean any inadvertent ink marks immediately with Isopropyl alcohol and a cotton swab. Once set, an ink stain cannot be removed.
  • Always cover seats when bringing luggage through the cabin.
  • Close drawers and doors softly, without slamming.
  • Perform regular interior maintenance at least every other year during service center visits.

The Hit List


  • Seat adjustments
  • Seat cleaning and conditioning
  • Carpet cleaning
  • Leather re-dye
  • Cabinet touch-up
  • Install new-style vinyl carpet runner
  • Install new cork in cupholders
  • Re-web seatbelts
  • Cabinet and card table adjustments


  • Instrument panel touch-up
  • Pedestal touch-up
  • Install new sun visor assembly
  • Re-web seatbelts

Other Areas

  • Replace entry step tread
  • Replace baggage step tread
  • New baggage load covers
  • Requested touch-ups