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«Summer 2008

From the Chairman Summer 2008

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From The Chairman

We are beginning a new section in our Duncan Debrief. Instead of opening with “Notes from the Chairman,” we will use this space to highlight and recognize the efforts of our team members.

While pondering a representative for this Component Solutions edition, I thought of Jerry Gregis. Jerry has longevity with the company, celebrating nine years in 2008. He has a great attitude. And the role he and his team play in the continuing success of the company and the process of customer service is vital. In this Duncan Debrief you will read about our low warranty rates; Jerry, his team and others have a lot to do with those numbers.

I want to thank Jerry and his team for their selfless dedication to customers and his professionalism and leadership in our shipping department.

- Todd Duncan, Chairman

A NOTE ABOUT JERRY GREGIS

Jerry Gregis is Duncan Aviation’s Component Solutions Warehouse Team Leader and he is responsible for shipping and receiving the majority of units for Component Solutions. Jerry and his team take their jobs very seriously, because Component Solutions customers depend on them every day.

"CUSTOMERS CAN RELY ON THEIR COMPONENT SHIPMENTS ARRIVING IN EXCELLENT CONDITIONEVERY TIME."
- JERRY GREGIS

“Our shipping and receiving department takes great pride in the fact that Duncan Aviation’s Component Solutions customers can rely on their component shipments arriving in excellent condition every time. Part of achieving this high standard comes from our outstanding people, as well as the time and effort that Duncan Aviation spends refining our packaging and material handling processes,” Jerry says.

“Many of the units we ship are extremely fragile and some of these delicate units require special handling and packing. That’s why experience and training are so important when it comes to shipping aviation units,” he continues.

Jerry Gregis and his knowledgeable team perform their duties flawlessly hundreds of times each week. At Duncan Aviation Component Solutions, packaging and shipping isn’t just another duty or job, it’s an important aspect of Duncan Aviation’s total quality commitment to customers, and it shows.