MENU
«Summer 2010

Bill McClure: Using & Providing References

astra_sp

The strongest and most trusted form of advertising isn’t a slick campaign or flashy website. It’s one satisfied customer telling another about his or her consumer experience. That is how Bill McClure, chief pilot for Wilson & Associates, says he came to first experience Duncan Aviation. He listened while others in the industry talked about the excellent reputation that a family-owned aircraft maintenance facility located in Nebraska and Michigan had for providing the best quality paint work in the industry.

Acting on what he had heard, Bill flew Wilson & Associates’ King Air to Duncan Aviation for a paint quote. Bill says it didn’t take long for him to learn there was more to Duncan Aviation than paint, a lot more.

A Quality Service Provider

Bill learned Duncan Aviation has a service philosophy to care for an aircraft from its nose to its tail. From avionics to airframe, engine to accessories, both inside and out, he witnessed first-hand Duncan Aviation’s expertise and quality workmanship. Wilson & Associates didn’t end up painting its King Air, but instead upgraded to an Astra SP to accommodate its growing business needs. Bill began looking for a quality service provider. He didn’t look very long.

"DUNCAN AVIATION HAS A WAY OF TREATING YOU LIKE YOU ARE THE ONLY CUSTOMER IN THE SHOP."

When Bill returned to Duncan Aviation to paint the Astra, he brought along Robert Wilson. As the owner and managing attorney for Wilson & Associates, Robert is a stickler for quality and quality maintenance. He understands there’s a significant expense to operating an aircraft but is unwilling to cut corners and demands only the best maintenance. After a brief visit and tour of Duncan Aviation, Robert saw a company that listened to and understood his need for a high-quality job done right and immediately authorized a full interior refurbishment and an avionics upgrade package.

Bill now flies the Astra with a new Rockwell Collins Pro Line 21 IDS 3000 glass retrofit and IFIS system, including new FMS and radar with his approaches guided by WAAS. In the comfort of the cabin, Robert enjoys a quieter and more comfortable ride with new seats, carpet, headliner and sidewalls, including LED lighting and lavatory refurbishment.

A Personal Experience

"YOU'VE GOT TO GO TO A COMPANY THAT KNOWS HOW TO WORK ON AN ASTRA."

The Wilson & Associates’ Astra can be seen all over the Internet as airport watchers from as far away as Ireland, Germany and St. Martin continually snap photos and publish them for everyone to see. The new paint scheme features a unique design in Flag Blue, Antique Gold Metallic and Medium Gray. Bill has even received radio transmissions complimenting the nice paint.

When asked why he keeps coming back to Duncan Aviation, Bill says, "The quality of work and the overall customer experience. Duncan Aviation has a way of treating you like you are the only customer in the shop. I work with a dedicated Project Manager who represents my interests while my aircraft is in their hangars. It is a lot easier to work with one point person on a multi-shop job rather than four or five different people. Tracy Hein [his Project Manager] is a large reason why I like coming back to Duncan Aviation. She does a great job for us."

Since his personal experience with Duncan Aviation, Bill has given other operators the same referral advice he once received. He recommends Duncan Aviation every time, especially to Astra owners and operators. "You’ve got to go to a company that knows how to work on an Astra," Bill says. "Duncan Aviation will do the job right the first time."

collins_pro_line_21 aircraft_interior

Rockwell Collins Pro Line 21 IDS
» View Larger Image

New seats, carpet, headliner and
sidewalls, including LED lighting and lavatory refurbishment.
» View Larger Image