Duncan Aviation operates an active, safety-focused flight department that understands the daily challenges faced by operators. In 2025, our Flight Department completed 925 flight legs and logged 1,441 flight hours while flying 398,538 nautical miles and transporting 3,107 passengers. The team includes 12 full-time pilots—each trained on two or more airframes—three technicians, and a dedicated scheduler, supporting both Part 91 operations and a limited number of aircraft under a Part 135 certificate. Operating under a formal SMS (Safety Management System), this hands-on experience allows Duncan Aviation to better understand the operational, scheduling, maintenance, and compliance demands customers manage every day.
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Clear communication and real-time access are essential when managing aircraft maintenance. Launched on September 12, 2006, Duncan Aviation’s myDuncan customer portal was designed to give operators direct visibility into their projects—anytime, anywhere. The platform, which continues to evolve and add features based on customer feedback, will mark its 20th anniversary in 2026.
The customer portal has provided greater transparency and faster approvals, helping to move projects forward efficiently, even when customers aren’t on site.
Today, myDuncan is used by an average of more than 700 individual customers each month and has been accessed from over 60 countries in the past year. More than one in five users log in from a mobile device, reflecting how customers increasingly manage approvals and reviews while on the move. The most frequently used features include item approvals and work order review, allowing decisions to be made quickly without slowing progress. See all that myDuncan can do for you.
As the business aviation industry works toward ambitious sustainability goals, Duncan Aviation has focused on practical, measurable ways to reduce environmental impact across facilities and operations. Over the last decade, we have incorporated advanced green construction technologies, including light harvesting, radiant floor heating powered by high-efficiency boilers, LED lighting with sensors, and automatic dimming systems into our building projects. That same approach extends throughout our facilities. We’ve adopted sustainability practices such as paperless project tracking through myDuncan, reduced use of plastic and Styrofoam, ambitious recycling programs, use of Energy Star–rated appliances, and installation of electric vehicle charging stations, low-flow plumbing fixtures, and motion-sensor lighting in offices, restrooms, and storage areas.
These efforts have earned Duncan Aviation recognition from the NATA (National Air Transportation Association) as a Tier 2 Green Aviation Business, reflecting verified progress in energy efficiency, waste reduction, and responsible sourcing. In addition, we continue to explore the potential use and offering of SAF (Sustainable Aviation Fuel) along with potential options that might allow operators to book-and-claim SAF purchases or offset fuel use through carbon credits.
Our goal is to reduce environmental impact—for both our operations and our customers—through thoughtful, responsible actions that never compromise quality, safety, or reliability.
Duncan Aviation sustained a companywide NPS (Net Promoter Score) of 87 in 2025—a customer loyalty metric that measures how likely customers are to recommend a company to others. On a scale from -100 to 100, an NPS above 50 is considered excellent, and scores above 70 are regarded as world-class.
An 87 reflects exceptionally high customer satisfaction and trust across our services and facilities. More importantly, it signals that customers don’t just choose Duncan Aviation—they confidently recommend us. That level of advocacy speaks to consistent quality, clear communication, and a customer experience built to earn long-term relationships.