Clear communication and realistic scheduling are essential for aircraft operators. As Duncan Aviation expanded in the early 1980s, Robert Duncan recognized that supporting customers required more than facilities—it required a presence in the field. That insight led to the creation of Service Marketing Representatives, the foundation of today’s Regional Manager team.
Originally supporting the AVPAC parts consignment program, these reps traveled airport to airport locating unused parts, helping operators recover value while improving parts availability. Long before digital tools existed, they built relationships face-to-face, which eventually led to establishing local representation closer to customers.
By 1988, six reps covered the U.S. and Canada, serving as direct connections for maintenance, modification, and support. Their work helped create Duncan Aviation’s first customer database and quoting system. Customer feedback—especially the challenge of receiving separate, uncoordinated quotes—drove a more unified quoting approach with clearer timelines and coordinated downtime.
In 1983, Duncan Aviation received FAA PMA (Parts Manufacturer Approval), a milestone that certified our fabrication inspection system met stringent federal requirements—and made it possible to manufacture FAA-approved aircraft components in-house. It was a significant step that expanded how we could support operators, not just by maintaining aircraft, but by engineering, certifying, and building the parts that keep them flying.
Today, thousands of Duncan Aviation PMA parts are flying worldwide on business jets, turboprops, and special mission aircraft. Every PMA part meets the same FAA airworthiness standards as OEM components and is backed by our integrated engineering, machining, inspection, quality, certification, and FAA repair station expertise. That means customers receive more than a part—they gain full technical support from the team that designed and built it.
We currently offer more than 2,000 FAA-approved PMA parts for a wide range of business and special mission aircraft. See our PMA Library for more information.
.jpg?language_id=1)
Duncan Aviation’s Dassault Authorized Service Center network has expanded steadily over three decades. Authorization began in Lincoln in 1995 and expanded to Battle Creek in 1996. All three of Duncan Aviation’s MRO locations in Battle Creek, Lincoln, and Provo (which opened in 2010) are experienced Falcon airframe maintenance facilities.
This growth reflects Duncan Aviation’s long-term commitment to providing Dassault operators with reliable, factory-approved support at multiple service locations. In addition, Duncan Aviation has had significant representation on Dassault’s advisory boards. Ron Grose, a Duncan Aviation team member for 45 years, received recognition for his technical insight and dedication from Dassault in 2022 with their Falcon Family Award.