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«Winter 2009

Chairman's Notes Winter 2009

FROM THE CHAIRMAN-TODD DUNCAN

toddduncan

Todd Duncan, Chairman

At least once a month, I get to talk to new Duncan Aviation team members during new employee orientation. I consider this an incredible honor because it keeps me connected to what is important. My message to them has always been the Duncan Aviation is committed to creating an environment where every team member is given the tools, training and support to build a lasting career. We consider everyone who works with us to be a leader, no matter their position. At some point, they will have direct customer contact and they are going to have to make decisions. We expect a lot from each and every team member, and because we invest in the resources necessary to build a culture of excellence, they deliver every time.



RAPID RESPONSE TEAM-TRAVIS TODD

There's No Place Like Home

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Travis Todd, Rapid Response Team Leader

Travis Todd is on the front line with Duncan Aviation customers as the Team Leader of a Duncan Aviation Rapid Response Team. This team is on high alert and prepared to respond, 24/7, to most turbine engine needs in-the-field, including critical AOG situations. Travis stands behind his team and the service they provide because Duncan Aviation stands behind him. “It means a lot to me personally to work for a company that will stand behind its employees and services and make available unlimited resources for me and my team to draw from. We are better able to serve every customer, because an incredible company has our back.”

Travis knows what he is talking about because for a short time more than four years ago, he left Duncan Aviation to work for another company. “The grass is always greener until you get there. The management and organization of this other company didn’t meet my expectations of an employer. The same level of support and attention to detail just weren’t what I had come to expect from Duncan Aviation. It didn’t take long for me to make the decision to come back. It feels more like home.”