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«Fall 2011

First P&W HSI Shop Opens in First Major MRO

A Duncan Aviation Tradition Just Got Better

For more than 30 years, Duncan Aviation has had a tradition of providing seamless overhaul management and Hot Section Inspection services for Pratt & Whitney Canada (P&WC) engines through our relationship with P&WC and a network of authorized service providers.

Duncan Aviation has performed HSI services on-wing for PT6, JT15D and PW500 series engines for years. We have also provided customers with line maintenance for PT6, JT15D, PW500 and PW300 series engines at our full-service aircraft maintenance facilities in Battle Creek, Michigan, and Lincoln, Nebraska, and we have eight strategically based U.S. Engine Rapid Response teams on-call and equipped to travel to a customer’s location to perform engine R&Rs and HSIs at a moment’s notice.

These services are about to get even better, says John Biever, Duncan Aviation’s Vice President of Airframe Services in Battle Creek.

P&WC and Duncan Aviation Partner

“Providing Duncan Aviation with on-site support for maintenance manual-level work is an important milestone for Pratt & Whitney Canada. Not only does it take our responsiveness levels to all-new heights, it also helps us contribute to Duncan’s business bymaking it possible for them to minimize customers’ (aircraft) downtime.”

– Curt McClung, Director of Customer Service Operations for P&WC

Pratt & Whitney Canada and Duncan Aviation share common values when it comes to customer support and quality, John says. Both are committed to providing excellent customer service and superior products.

In October, Pratt & Whitney Canada and Duncan Aviation joined forces at our Battle Creek facility when P&WC officially opened its first-ever Pratt & Whitney Canada HSI shop located on-site in a major business aviation Maintenance, Repair and Overhaul (MRO) facility. The P&WC shop has 3,700-square-feet of work and office space, is fully staffed by a team of Pratt & Whitney Canada engine technicians and is located in Duncan Aviation’s hangar in Battle Creek.

“Providing Duncan Aviation with on-site support for maintenance manual-level work is an important milestone for Pratt & Whitney Canada,” says Curt McClung, Director of Customer Service Operations for P&WC. “Not only does it take our responsiveness levels to all-new heights, it also helps us contribute to Duncan’s business by making it possible for them to minimize customers’ (aircraft) downtime.”

Duncan Aviation’s John Biever agrees. “Our customers stand to benefit the most,” he says. “Shortening downtime and controlling expenses are on the forefront of every operator’s mind. Having a P&WC HSI shop located in Battle Creek and staffed by the OEM cuts the time and expense necessary to send out parts for factory inspection. Now all we do is walk them down the ramp.”

John continues, “Pratt & Whitney Canada is a great company that produces a solid product. Looking into the future, this partnership with Pratt & Whitney Canada positions us for success in providing our customers with the best and most comprehensive engine maintenance services.

Even though the P&WC shop is located in Battle Creek, all Duncan Aviation locations, including our maintenance facility in Provo, Utah, and our Engine Rapid Response teams across the country will benefit from having a built-in P&WC support system at their fingertips.

“Having Pratt & Whitney Canada within our network gives us direct and immediate access to the OEM,” says Bill Walker, Duncan Aviation’s Pratt & Whitney Canada Engine Tech Rep. “I’m able to walk down the hall and have a conversation with the OEM expert while connected to any of Duncan Aviation’s locations. It doesn’t get more hands-on than that.”

The arrangement is ideal to provide Duncan Aviation customers with real savings, Bill says. Not only do Duncan Aviation technicians have unprecedented access to OEM technicians and engines are delivered out of maintenance quicker, but parts shipping costs are nearly non-existent.

The More Things Change, the More They Stay the Same

Pratt & Whitney Canada has been, is still and will always be a part of the Duncan Aviation tradition. We continue to work with all major Pratt & Whitney Canada programs and authorized service facilities to provide overhaul management services to customers seeking the highest in P&WC engine expertise, creating a one-stop shop environment for our customers.

For more information, contact Kevin Worthington, Turbine Engine Service Sales Rep at 269.969.8453 or Phil Suglia, Manager of Service Sales at 269.969.8458.