2016 marks Duncan Aviation’s 60th anniversary of supporting the business aviation industry. In preparation, we have had a lot of discussion about if this matters to customers and team members, whether we should boldly celebrate it and just how to pay tribute to our past while continuing to embrace our future.
After countless conversations with new and long-time customers, team members and vendor/partners, we decided that longevity in business aviation just can’t be ignored. The fact that my family has supported the industry for 60 years is different. The way we have responded to customer needs is different. And the caliber and resourcefulness of our people is different.
Our ingrained culture of responsiveness has ensured a continual evolution that has allowed us to change with and sometimes push the industry. When a customer makes a comment about something that could be improved, we research it, analyze it and look for a better way. When a team member sees a process that could be completed more efficiently, we empower them to explore the options and lead the charge. And when a customer asks us to provide a new capability, we work with industry leaders and partners to make it happen. When asked, we have acted.
As we all know, though, companies don’t take action. It’s the people within who are responsible for the innovation. And the people who have helped make Duncan Aviation the company it is today certainly deserve the credit. Whether that person is a new or long-time team member, customer or industry partner, that catalyst for change deserves to be recognized.
So at the beginning of November, right before the annual convention for the National Business Aviation Association, we began publishing stories about how the people of Duncan Aviation have responded to requests for six decades. We will celebrate with these stories throughout 2016. Celebrate with us by subscribing to the Duncan Download blog, following us on Facebook and Twitter and visiting our anniversary website at www.DuncanAviation.aero/60.
Stop by any of our facilities or call us and make suggestions of things you would like to see in your service experience in 2016 and beyond. Together, we can continue to provide an experience, unlike any other.
—Todd Duncan, Chairman